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sova | Frequently Asked Questions

Everything you need to know about playing at sova – from opening your account and making deposits in PHP to placing bets and cashing out your winnings. Browse by topic or scroll through all questions below.

Account Deposits Withdrawals Games Sports Betting Security Responsible Gaming

24/7 Live Chat

sova's support team is available around the clock via in-app and website live chat. Account issues, payment queries, and game questions are all handled through the same channel.

Fast Response

Most live chat queries are responded to within minutes. Complex account or payment issues that require verification are typically resolved within one business day.

Philippines-Based Support

sova's support team understands the Philippine market. Whether you're in Manila, Cebu, Davao, or Quezon City, you get help that fits your situation and local context.

Email Support

For non-urgent queries, you can reach sova at [email protected]. Email support is best for detailed account matters that require document attachments or written records.

Account & Registration

Go to the sova Register page and fill in your full name, email address, mobile number, and a username and password of your choice. After submitting, you'll receive an OTP on your mobile to verify your number. Once verified, your account is active and ready to use. A complete identity verification (KYC) is required before your first withdrawal can be processed.

You must be 21 years old or older to register and play at sova. This requirement is enforced during our KYC identity verification process. Any account found to belong to a person under 21 will be closed and any remaining balance will be returned through the original payment channel.

No. sova only allows one account per person. Duplicate accounts are a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts. If you cannot access your existing account, contact support rather than registering again – we can help you recover access without losing your data or balance.

KYC (Know Your Customer) verification requires you to submit a valid government-issued ID – such as a Philippine passport, driver's licence, or UMID – along with a clear selfie holding the document. You may also be asked to verify your registered mobile number and payment method. The process is handled through your sova account settings. Verification is required before your first withdrawal.

Some account details can be updated directly from your profile settings after logging in. For changes to sensitive information such as your registered name, mobile number, or email address, you will need to contact sova support and complete identity verification before the update is applied. This protects your account from unauthorised changes.
Deposits

sova accepts deposits in Philippine Peso (PHP) through Philippine bank transfers and supported local e-wallets such as GCash and Maya. All deposits are processed in PHP. Credit cards and cryptocurrency are not accepted payment methods for deposits on sova.

Most deposits are credited to your sova account within a few minutes of the transfer being completed. Bank transfer processing times may vary depending on your bank. If a deposit has not appeared in your account after 30 minutes, contact sova support with your transaction reference number for assistance.

Minimum deposit amounts may apply depending on the payment method selected. The current minimum amounts are displayed at the deposit screen when you are logged in to your sova account. These amounts may be updated from time to time, so check the deposit page directly for the most current figures.

Yes. sova provides deposit limit tools as part of our responsible gaming features. You can set daily, weekly, or monthly deposit caps directly from your account settings. A reduction in your deposit limit takes effect immediately. An increase in your deposit limit requires a waiting period before it becomes active.
Withdrawals

Log in to your sova account and go to the Withdrawal section. Select your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to your verified Philippine bank account or registered e-wallet. KYC verification must be completed before your first withdrawal can be processed.

Withdrawal processing times depend on the payment method and your bank or e-wallet provider. sova processes approved withdrawal requests promptly, but the final arrival time can vary. Most withdrawals reach local Philippine bank accounts within one to three business days. E-wallet withdrawals are typically faster. If your withdrawal has not arrived after the expected timeframe, contact support with your transaction details.

A withdrawal may be placed on hold if KYC verification is incomplete, if there is a pending security review on your account, or if the payment details you entered do not match your verified account information. Log in to your account and check for any notifications or pending verification steps. If you are unsure why your withdrawal is on hold, contact sova support directly.

In general, sova requires withdrawals to go to the same account or payment method used for deposits. This is a standard anti-money-laundering measure. If your original payment method is no longer available, contact support who can guide you through the account change process, which will require identity verification.
Games & Casino

sova offers a wide range of games including slot games, live casino tables (baccarat, roulette, blackjack), eBingo, and online casino games. Sports betting is also available through the Bet section. All games and betting markets are accessible from a single sova account.

Yes. sova's casino games use certified random number generators (RNGs) to determine outcomes. This means every spin, deal, or result is statistically independent of previous results. No player has an advantage over another, and no outcome can be predicted or influenced. The house edge is built into the mathematical structure of each game, which means the platform retains a statistical advantage over the long term.

Yes. sova is fully optimised for mobile browsers, and a dedicated sova app is also available for download. You can play all game categories – including live casino tables and slots – on your Android or iOS device. Visit the Download page to get the app. The mobile experience mirrors the full desktop platform with the same account, balance, and game library.

sova's eBingo games follow the traditional bingo format in a fully online environment. Players purchase electronic bingo cards and numbers are drawn randomly. Rounds run throughout the day, so you can join at any time. Winnings are based on completing a set pattern of numbers on your card. Visit the Bingo page for more details on current game schedules.
Sports Betting

sova covers a wide range of sports popular in the Philippines. This includes basketball (PBA and NBA), boxing, volleyball, football, and esports, alongside international leagues and tournaments. You can place pre-match bets or bet on live events as they are happening. Visit the Bet section to see all currently available markets.

Yes. sova offers in-play or live betting on selected events. Odds update in real time as the game progresses. Live betting is available for popular events like PBA games, NBA matches, boxing bouts, and international football leagues, subject to market availability. Check the live betting section under Bet during active events.

Winnings are calculated by multiplying your stake by the odds offered at the time your bet was placed. For example, if you bet ₱500 at odds of 2.00, a winning bet returns ₱1,000 (your ₱500 stake plus ₱500 in winnings). Odds can be displayed in decimal, fractional, or other formats depending on your account settings. No outcome in sports betting is guaranteed – results depend entirely on the actual event.
Security & Privacy

sova uses SSL/TLS encryption on all data connections. Your personal information and payment details are never transmitted in plain text. Sensitive account actions such as withdrawals and password changes require OTP verification via your registered mobile number. sova does not sell personal data to third parties. For full details, see the Privacy Policy.

Contact sova support immediately through live chat. Our team can place a temporary hold on your account, review recent login and transaction activity, and help you reset your credentials. Do not share your password or OTP codes with anyone – sova support will never ask for these during a support session.

sova only shares personal data as required for payment processing, identity verification, and legal compliance. Your data is not sold to marketers or unrelated third parties. For a complete breakdown of how your information is collected, stored, and used, read the sova Privacy Policy.
Responsible Gaming

sova provides several tools to help players manage their gaming: deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. These can be set through your account settings. Self-exclusion requests are processed by our support team with priority. Visit the Responsible Gaming page for full details on each tool.

No. sova does not and will never guarantee wins or claim any game outcomes can be predicted. All casino games are governed by RNGs and all sports results are determined by real-world events. Gaming should be treated as entertainment, not a source of income. There is no system or strategy that can consistently produce winnings. Please play within your budget.

To self-exclude, contact sova support through live chat or at [email protected] and request a self-exclusion. Specify whether you want a temporary exclusion for a set period or a permanent closure. The request will be processed immediately. During self-exclusion, you cannot log in, deposit, or place bets, but you can still withdraw any existing balance. See the Responsible Gaming page for more information.
Didn't find what you were looking for? Contact the sova support team via live chat anytime. You can also reach us at [email protected] for non-urgent enquiries.

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Play Responsibly

sova is strictly for players aged 21 and above. Gaming involves financial risk. No outcome is guaranteed. Set your budget before you play and stick to it. If you feel your gaming is getting out of hand, use the self-exclusion tool or contact our support team.

Learn more about Responsible Gaming
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21+ only. Gaming involves financial risk. No outcome is guaranteed. Please play responsibly.