Privacy Policy – sova

1. Overview

This Privacy Policy applies to the sova platform, accessible at sova.vu and through the sova mobile application. It covers all personal information collected from players who register, browse, or interact with the sova platform.

By creating a sova account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you have any concerns about how your data is handled, please contact our support team before proceeding.

2. Data We Collect

sova collects personal information in several ways depending on how you interact with the platform. The categories of data we collect include:

Registration and Account Data

When you create a sova account, we collect your full name, date of birth, email address, mobile number, and the username you choose. This information is required to open and manage your account.

Identity Verification (KYC) Data

To comply with identity verification requirements and process withdrawals, we collect copies of government-issued identification documents, proof of address, and in some cases a selfie photograph for comparison against your ID. These documents are handled with strict access controls.

Financial and Transaction Data

sova records all deposit and withdrawal transactions associated with your account, including the amounts, dates, payment channels used, and the status of each transaction. Payment method details such as bank account names or e-wallet identifiers are collected to process transactions. Full financial account numbers or card numbers are not stored by sova.

Device and Usage Data

When you access sova through a browser or the mobile app, we automatically collect technical information including your IP address, device type, operating system, browser version, session duration, pages visited, and general geographic location derived from your IP address.

Communications Data

If you contact sova support by chat or email, the content of those communications is stored for quality assurance and to assist with future enquiries related to the same issue.

3. Why We Use Your Data

sova uses the personal information we collect for the following purposes:

sova does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

sova processes personal data on the following legal grounds under the Data Privacy Act of the Philippines:

• Contractual necessity: Processing required to fulfil your account agreement with sova – including creating and managing your account, processing transactions, and responding to support requests.
• Legal obligation: Processing required to comply with identity verification, anti-money laundering obligations, and other applicable requirements under Philippine law.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Where you have given explicit consent, such as for optional marketing communications. You may withdraw consent at any time.

5. Sharing Your Data

sova does not sell personal data. We share personal information only in the following circumstances and only to the extent necessary:

• Payment processors and banking partners: Your payment information is shared with the Philippine banking or e-wallet service you use to deposit or withdraw, solely to process the transaction.
• Game software providers: Limited technical identifiers (not your full personal profile) may be shared with the game studios whose software runs within the sova platform, to manage game sessions and resolve disputes.
• Identity verification service providers: KYC documents may be processed by third-party verification services operating under confidentiality agreements with sova.
• Legal and regulatory authorities: sova will disclose personal data to law enforcement or regulatory bodies in the Philippines when required to do so by law, court order, or official government request.

All third parties who receive personal data from sova are required to handle it securely and use it only for the specific purpose for which it was shared.

6. Data Retention

sova retains personal data for as long as your account is active and for a reasonable period afterwards as required by applicable law and operational need. Specifically:

• Account and transaction records are retained for a minimum of five years after account closure to comply with financial record-keeping obligations under Philippine law.
• KYC documents are retained for the same minimum period.
• Support communications are typically retained for up to two years unless they are linked to an ongoing account matter.
• Session and technical logs are retained for shorter periods and periodically purged according to our internal data management schedule.

When retention is no longer required, data is securely deleted or anonymised so that it can no longer be linked back to you.

7. Security Measures

sova implements technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and sova servers.
• Encrypted storage of sensitive account and KYC data at rest.
• Access controls limiting employee access to personal data on a need-to-know basis.
• OTP authentication requirements for sensitive account actions such as password changes and withdrawal requests.
• Regular security reviews of platform infrastructure.

While sova takes these measures seriously, no online system can guarantee absolute security. You are also responsible for protecting your own account credentials. Do not share your password or OTP codes with anyone.

8. Cookies and Tracking

sova uses cookies – small text files stored on your device – to provide certain platform functionality and to understand how the platform is used. The types of cookies we use include:

• Essential cookies: Required for the platform to function. These maintain your login session and keep your account secure. They cannot be disabled without affecting platform operation.
• Preference cookies: Remember settings you have chosen, such as language or display preferences.
• Analytics cookies: Help sova understand how players navigate the platform, which pages are visited most, and where technical issues may arise. This data is aggregated and used to improve the platform experience.

You can manage or delete cookies through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling analytics cookies will not prevent you from using sova.

9. Your Privacy Rights

Under the Data Privacy Act of the Philippines, you have the following rights regarding your personal data held by sova:

• Right to access: Request a copy of the personal data sova holds about you.
• Right to correction: Request that inaccurate or incomplete data be updated.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention requirements.
• Right to object: Object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to data portability: Request your personal data in a commonly used, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact sova support through your account's live chat or by email. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before fulfilling a data request.

10. Minors

sova is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under 21. Account registration requires confirmation of age, and identity verification procedures are in place to enforce this requirement.

If sova becomes aware that personal data has been collected from a person under 21 without parental consent, the account will be closed, any associated balance will be reviewed in line with our Terms and Conditions, and the data will be deleted.

11. Changes to This Policy

sova may update this Privacy Policy to reflect changes in how we operate, changes in applicable Philippine law, or improvements to our data handling practices. When material changes are made, we will notify registered players by email or through an in-platform notification.

The updated policy will be published on this page with a revised "Last Updated" date at the top. Continued use of the sova platform after a policy update constitutes acceptance of the revised terms.

We recommend reviewing this page periodically to stay informed about how sova handles your personal data. If you disagree with a change, you have the right to close your account and request deletion of your data subject to applicable retention requirements.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please reach out to the sova support team. We are available 24 hours a day.

You can contact us through the in-app live chat feature after logging in to your sova account, or by sending an email to our support address below. Please include your registered email address and a clear description of your request or concern.

For broader concerns about data privacy practices in the Philippines, you may also refer to the National Privacy Commission (NPC) of the Philippines.